ALL RETURNS MUST BE PROCESSED VIA YOUR ACCOUNT
Once in your account, you will need to:
- Sign In to your account using your email address or through Shop
- Select the Order that you wish to create the return for
- Select "request return" on the right hand side
- Select a reason from the drop-down menu
- Please leave notes to advise if you would like to return for Store Credit + 10% or for a refund to original payment method (see details below)
- Select "Request Return" on the right hand side
Once we have reviewed your request, we will approve or decline, at which time you will receive an email outlining the next steps.
RETURNS POLICY FOR ONLINE ORDERS
We hope you love your order, but in the case that something isn't quite right, please don't worry, you can return it subject to the following conditions:
All returns and exchanges must be lodged through our Returns Portal in the footer of our website within 21 days of receiving your order.
To be eligible for a return or exchange, your item must be:
- unworn, unwashed and unaltered
- in original condition
- with all original tags attached
Please try garments on as soon as they arrive so you have plenty of time to lodge your return if needed.
Your Return Options
Depending on your eligibility and what suits you best, you can choose:
- Store Credit + 10% of purchase price
- Standard Refund
**NOTE: Exchanges - If you are wishing to exchange for another size or item, please select Store Credit (you will still receive the 10% bonus credit), and then repurchase the correct item/size.
Standard refunds and store credits are processed once we physically receive your item.
Return for Store Credit +10%
Submit your return within 21 days of receiving your order.
Once received and approved, a Store Credit to the value of your returned item + an additional 10% of your purchase price will be credited to your Bliss & Beyond account for use on your next purchase.
Refund to original payment method:
Submit your return within 21 days of receiving your order.
Items bought using discount codes, sale items, loyalty vouchers or already reduced items aren’t eligible for refunds - but you can still get a store credit (no bonus 10% store).
Processing Times
Returns can take 5–10 business days to reach us.
Once received, we aim to process them within 1–2 business days.
Standard refunds are handled immediately when you lodge your request.
During busy sale periods, processing may take 2–5 business days once your parcel arrives.
Return Cost
The cost of return shipping is at the customer's expense. If you have received a garment deemed faulty by Bliss & Beyond or an incorrect garment (due to Bliss & Beyond's fault), we will cover the cost of your return postage.